Customer Experience

More Than a Truck…

Because I run my business from home, I get a front-row seat to a lot of life happening around me. That includes watching my kids grow up, make decisions, and occasionally surprise me in ways I did not see coming. Now, my wife and I have been fortunate over the years to help our kids […]

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That One Song…

A few days ago, I got one of those random texts from my oldest son. Now, if you have grown kids, you know exactly what I mean. It can be anything from a joke, to a random thought, to something that makes you stop and say, “Where did that come from?” And honestly, I love

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A Simple Walk, A Big Lesson…

We are very blessed to live close to our grandchildren. We get to see them often, and they enrich our lives in ways that are hard to put into words. My grandchildren are perfect. Even when they are not, they are still perfect. Since we have several grandchildren, we do not always get to spend

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The Haircut That Made My Eyes Water…

Here’s a story of what not to do in a relationship even though it might be hysterical. Recently, my wife came home from an appointment with her new hairdresser. Now before I go any further let me explain something. For several weeks there has been what I would describe as a full scale search operation

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The Game Nobody Was Really Watching…

Last weekend, we hosted our annual Super Bowl party. I say that loosely because it had very little to do with the Super Bowl. My team was not playing. In fact, most years they are not. I love football, I love sports, and I still go through all the emotions like a true fan, but this

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